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General FAQs are about installation, licensing and how to buy Layer2 products. For questions about the order and billing process, accepted payment methods and currencies see here. For any other questions please use the FAQ Web Form or contact sales@layer2.de directly.

FAQs

Licensing: What is included in the annual Software Assurance (SA)?

Licence holders, who acquire Software Assurance (SA) benefit from future improvements and new features of the licensed product.

Licensing: How to activate a Layer2 product?

Activating a Layer2 products takes 3 simple steps only. No re-installation or configuration changes are required. The existing installations of the evaluation version of the Layer2 product are kept working.

Licensing: How Layer2 products are licensed?

Layer2 SharePoint extensions are licensed on a per server base.

Installation: The Windows SharePoint Services Timer service is NOT started

Installation: I got an error message during installation: You do NOT have permission to install and deploy sharepoint solutions

If you try to run the installer without local admin rights you may see the error message "You do NOT have permission to install and deploy sharepoint solutions" in the SharePoint solution installer.

       "Please support us to improve our products and solutions. Give us your feedback."

Related Contacts

Frank Daske, Business Development Manager

Frank Daske, Business Development Manager +49 (0) 40 28 41 12 - 30 sales@layer2.de (Please note that the 011 exit code must be dialed first for all international calls made from the USA , Canada and Australia.)

You have certain questions about our products and solutions? In our FAQs you'll find the answer.   

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